Privacy Policy

1. Introduction

Welcome to Ekkie.ai ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ekkie.ai and use our services.

Ekkie.ai is an EU-hosted AI automation platform designed for Managed Service Providers (MSPs). We are fully GDPR compliant and take data privacy seriously.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Join our waitlist
• Contact us via email
• Fill out forms on our website
• Subscribe to our communications

This information may include:

• Name
• Email address
• Company name
• Phone number (if provided)
• Any other information you choose to provide

3.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Operating system
• Geographic location (country/region level)

4. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide and maintain our services
• Communication: To respond to your inquiries and send updates
• Analytics: To analyze website usage and improve our platform
• Marketing: To send promotional materials (with your consent)
• Legal Compliance: To comply with legal obligations
• Security: To protect against fraud and unauthorized access

5. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for processing
• Contract: Processing is necessary to fulfill a contract with you
• Legal Obligation: Processing is required by law
• Legitimate Interest: Processing is necessary for our legitimate business interests

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist us (e.g., hosting, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal data to third parties.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website. For detailed information about the cookies we use, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Bank-grade encryption (SSL/TLS)
• EU-hosted infrastructure for GDPR compliance
• Regular security assessments
• Access controls and authentication
• Data minimization practices

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.

10. Your Rights Under GDPR

If you are in the European Economic Area (EEA), you have the following data protection rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request limitation of processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at hello@ekkie.ai.

11. International Data Transfers

Your data is primarily stored and processed in the European Union. If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

12. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Supervisory Authority

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the relevant supervisory authority in your country. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).