used to label over 150k+ Tickets

AI labeling for Autotask

One simple first step to become a modren MSP driven by ai be the first MSP in your area to use AI labeling for Autotask

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150k

Tickets Labeld

98.74%

AI Accuracy

302%

Avreage ROI

Benefits

Why Ekkie Is the Best AI Labeling for Autotask

Built specifically for Autotask MSP service desks — with measurable accuracy, field-level mappings, fast deployment, and clear pricing.

Proven Labeling Accuracy

Ekkie’s AI ticket labeling for Autotask is validated on real MSP ticket data.

Real-Time Tracking

Ekkie’s AI ticket labeling for Autotask is validated on real MSP ticket data.

Full Autotask Field-Level Mapping

Ekkie maps directly to Autotask fields like Type, Subtype, Category, Subcategory, Priority, Impact, Urgency, Queue/Operator and Groups, so tickets arrive dispatch-ready.

Configurable to Your Taxonomy

Use your existing Autotask structure. Customize labeling rules, client-specific tags, and routing logic. No forced taxonomy changes, no workflow redesign.

Security & MSP Multi-Tenant Safety

Designed for MSP environments: tenant-safe data separation, secure API access, and an approval-first execution model for actions triggered from Ekkie Chat.

Security & MSP Multi-Tenant Safety

Keep your analytics safe with advanced security and strong encryption.

Fast Go-Live in Days

Connect via the Autotask API, ingest historical tickets, validate labels, and go live fast. Most MSPs see time-to-value within days — not months.

Transparent Pricing Per Ticket

Clear ticket-included plans with quarterly vs yearly billing. Pricing starts at €275/month billed yearly for 1,000 tickets/month included — predictable and easy to justify.

98.4%

Reduction in misrouting

100%

Reduction in mislabeling

3FTE

Avreage freed up

Integrations

Seamless Integrations

Connect ekkie.ai with your favorite tools to streamline workflows and keep everything running smoothly.

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TOPdesk
AutoTask

TOPdesk
AutoTask

Testimonials

Hear what others say about AI labeling for Autotask

See what top teams say after switching to a smarter product analytics platform.

It didn’t require a big change project. We connected it, it learned our structure, and our intake got cleaner without us babysitting it.
The difference is that it’s consistent. Two engineers used to label the same issue differently. Now it’s the same every time, which makes everything downstream work better.
Labeling used to be the bottleneck. With Ekkie handling it automatically, we’re not wasting energy on triage. Engineers get tickets they can act on immediately.
Before Ekkie, I’d open a ticket and spend the first minutes figuring out what it even is. Now it lands already structured and readable. Less context switching, faster first response, fewer mistakes.
The biggest ROI wasn’t just speed, it was quality. New hires ramp faster because tickets come in clean, and our reporting finally reflects reality instead of ‘miscellaneous’ categories.

It didn’t require a big change project. We connected it, it learned our structure, and our intake got cleaner without us babysitting it.
The difference is that it’s consistent. Two engineers used to label the same issue differently. Now it’s the same every time, which makes everything downstream work better.
Labeling used to be the bottleneck. With Ekkie handling it automatically, we’re not wasting energy on triage. Engineers get tickets they can act on immediately.
Before Ekkie, I’d open a ticket and spend the first minutes figuring out what it even is. Now it lands already structured and readable. Less context switching, faster first response, fewer mistakes.
The biggest ROI wasn’t just speed, it was quality. New hires ramp faster because tickets come in clean, and our reporting finally reflects reality instead of ‘miscellaneous’ categories.
It didn’t require a big change project. We connected it, it learned our structure, and our intake got cleaner without us babysitting it.
The difference is that it’s consistent. Two engineers used to label the same issue differently. Now it’s the same every time, which makes everything downstream work better.
Labeling used to be the bottleneck. With Ekkie handling it automatically, we’re not wasting energy on triage. Engineers get tickets they can act on immediately.
Before Ekkie, I’d open a ticket and spend the first minutes figuring out what it even is. Now it lands already structured and readable. Less context switching, faster first response, fewer mistakes.
The biggest ROI wasn’t just speed, it was quality. New hires ramp faster because tickets come in clean, and our reporting finally reflects reality instead of ‘miscellaneous’ categories.
It didn’t require a big change project. We connected it, it learned our structure, and our intake got cleaner without us babysitting it.
The difference is that it’s consistent. Two engineers used to label the same issue differently. Now it’s the same every time, which makes everything downstream work better.
Labeling used to be the bottleneck. With Ekkie handling it automatically, we’re not wasting energy on triage. Engineers get tickets they can act on immediately.
Before Ekkie, I’d open a ticket and spend the first minutes figuring out what it even is. Now it lands already structured and readable. Less context switching, faster first response, fewer mistakes.
The biggest ROI wasn’t just speed, it was quality. New hires ramp faster because tickets come in clean, and our reporting finally reflects reality instead of ‘miscellaneous’ categories.
It didn’t require a big change project. We connected it, it learned our structure, and our intake got cleaner without us babysitting it.
The difference is that it’s consistent. Two engineers used to label the same issue differently. Now it’s the same every time, which makes everything downstream work better.
Labeling used to be the bottleneck. With Ekkie handling it automatically, we’re not wasting energy on triage. Engineers get tickets they can act on immediately.
Before Ekkie, I’d open a ticket and spend the first minutes figuring out what it even is. Now it lands already structured and readable. Less context switching, faster first response, fewer mistakes.
The biggest ROI wasn’t just speed, it was quality. New hires ramp faster because tickets come in clean, and our reporting finally reflects reality instead of ‘miscellaneous’ categories.

Our Pricing

Choose the best Plan that suites you

Flexible pricing built for every stage — from startup to scale, no hidden fees.

Quarterly

Yearly

Save

20%

With yearly

Starter

€345

€275

/month

Great for small MSPs getting started.

What's included

1,000 Labeld Tickets

Core routing

€0.275 per ticket

Email support

Weekly reports

Get Started

Growth

€625

€500

/month

For fast-MSPs who want to make the next step.

What's included

Everything in starter

3.000 Labeld Tickets

€0.167 per ticket

24/7 Support*

Ekkie.ai partner program

Get Started

Premium

€1,250

€1000

/month

Great for established MSPs.

What's included

All Growth features

5.000 Labeld Tickets

€0.10 per ticket

SLA & compliance support

Custom integrations

Get Started

Why ekkie labeling

A Smarter Way To Run Autotask support desk

Ekkie reads what your customers actually write—then applies your Autotask labels consistently, no matter the language.

Other Tools

Generic labels that don't match your Autotask setup

Manual triage still eats the first minutes of every ticket

Inconsistent category/subcategory across engineers

Keyword Search instead of AI

No multi language support

Ekkie.aI Labeling

Uses your categories, subcategories, and queues

Full Ticket labeling

Consistent labeling on every ticket

Cleaner data = accurate reporting

Multi language and automatic detection

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